NMMA CSI award for Volvo Penta

One can experience first-hand how the combination of Volvo Penta’s Glass Cockpit and joystick has changed the way boaters can monitor, control and maneuver their entire vessel with ease. Photo Volvo Penta

By Joseph R. Fonseca

The National Marine Manufacturers Association (NMMA)
has presented the 14th consecutive annual Customer Satisfaction
Index (CSI) award to Volvo Penta for its gasoline sterndrive

The CSI awards, presented at the Miami International Boat Show
Feb. 17, recognize boat and engine manufacturers for excellence
in customer satisfaction. Volvo Penta was the only company to win
a CSI award in the sterndrive category this year.

The marine industry CSI award signifies that Volvo Penta achieved
and maintained a standard of 90 percent or higher in customer
satisfaction, based on surveys of customers who purchased a new
boat or engine during the period from Jan. 1 to Dec. 31, 2016.

"Customer satisfaction is a top priority and a key component of
Volvo Penta's ongoing Easy Boating initiative to make it easier
for boat owners to enjoy the boating lifestyle by removing
barriers and simplifying operation and maintenance of the boat,"
said Marcia Kull, vice president of marine sales for Volvo Penta
of the Americas. "Our high-tech gasoline engines, which formed a
large percentage of the engines reviewed in the 2016 CSI survey,
give customers a unique combination of high performance, fuel
efficiency, quality and reliability, and they're backed by our
industry-leading warranty programs, after-sale support and
comprehensive training available to all Volvo Penta dealers. We
are grateful to both our customers and to our network of
servicing dealers, who are largely responsible for our continued
success in giving customers a boating experience that's second to

Feb 18, 2017

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